Frequently Asked Questions

General Questions/FAQs

What cities or areas do you service?

We provide our catering & bar services all across the greater Hudson Valley, as well as NYC and Western Connecticut.

There is no kitchen where my event is being held. Are you still able to cater it?

Yes we can! In addition to what we can prepare at our kitchen, we also have a mobile kitchen which allows us to cook some of your food right on-site. Please let us know where your event is being held when you give us your event details so we can address the logistics and any possible issues.

Can I customize my catering package? I don't see one that has everything I'm looking for.

Absolutely! We will work with you to create the catering menu that suits you best. You can mix dishes from different menu packages, choose action stations, opt to select hors d'oeuvres only - basically you can pretty much create any assortment of items you'd like for your menu. We can also customize your package by adding bar services, rentals you need, and even entertainment & activities.

Are there additional fees/charges not included in your packages?

Yes. A sales tax of 8.125% will be added to all package subtotals, & there is a 5% charge for payments made by credit or debit card. Staffing, gratuity, & travel fees may also apply, based on the size of your event & where the event is being held. These additional charges or fees will be noted on & calculated into your catering quote & contract. Important Note: Some venues charge their own, separate usage fee; please ask us about your venue, or inquire with them to find out if they charge an additional fee, and if so, how much it is.

If my catering package is customized, will it still include the necessities like plates?

Yes, any catering menu you choose will include the basics: disposable plates, flatware, napkins, & buffet tables with linens. Rentals such as tables, chairs, & tents are also available for an additional cost through Cartwright & Daughters Party Rentals in which we can put together a quote for you.

Do you offer tastings so I can try items before I book you?

Yes, we are happy to offer our clients a private tasting for two, once you have received your catering quote. All tasting charges will be applied to your catering balance if you book with us. After you have received your catering quote, please request a tasting if you are interested & our sales manager will work with you to schedule it. Consultations & tastings are held at our office, located at: 3267 Franklin Avenue, Millbrook NY 12545.

Do you require a deposit to hold my date?

Yes. For weddings we require an initial $1,500 non-refundable deposit at contract signing, 40% no later than 45 days prior to your event date & the final contract balance is due 7 days prior to your event. For all other events, we require a 50% deposit to hold your date & the remaining balance is due no later than 7 days prior to your event.

How do I make my deposit & any subsequent payments?

You may bring your cash or check payment to our office, located at 3267 Franklin Avenue or you may mail checks to P.O. Box 1462, Millbrook NY 12545. For credit card payments, we can email you a credit card authorization form for you to complete & either fax or email back to us.

What forms of payment do you accept?

We accept cash, personal checks, money orders, cashier’s checks, & credit cards: American Express, MasterCard, & Visa. There is a 5% processing fee for all credit card transactions.

When do you need my final guest count?

We require your final guest count at least 7 days prior to your event so we can prepare accordingly.

How much time do I have to make changes to my menu?

Menus must be finalized no less than 7 days prior to your event so we can prepare accordingly.

How far in advance do I need to book you?

If you know your event date, we always recommend you book to save your date as soon as possible. Particular months fill up quickly, & weekend days any time of year are especially likely to fill up. Once you have signed your contract & paid your initial deposit, your date is locked in & on our calendar.

Are there any dates or holidays you do not cater?

We strive to cater any event, 24/7/365. There may be exceptions such as the size of the event (under 50 guests), its location, or if the date is already fully-booked.

Is there a minimum number of guests required to book your services?

We generally do not book events of less than 50 people, but we often make exceptions & try to cater to everyone. When you complete our online inquiry form, please note the number of guests you anticipate & we will let you know if we can accommodate your event.

If I need to cancel my event, what is your cancellation policy?

If you cancel your event, your deposit(s) will be applied toward the cost of any new event contracted with Gourmet To Go within 90 days of your cancellation. Cancellations must be made no later than 30 calendar days prior to your event for this policy to be valid. Any deposits made are non-refundable if your event cancellation is made less than 30 days prior to your event.

How long is your food & bar service?

Our bar service is 4 hours. Hours of food service vary depending on the menu & event. Your Gourmet To Go sales manager will discuss with you the service hours of your specific event during your consultation.

Can you provide me with any services other than catering?

Absolutely! We are a one-stop-shop, so we are happy to arrange event rentals you need such as guest tables, seating, linens, chair covers, china, tents - almost everything you can think of! We can also arrange entertainment services like a DJ, Emcee, & bounce houses. Just let us know what you need & we will include those items in your catering package quote.

I'm interested in having a bar at my event. Are there any restrictions I should know?

Some event venues & locations (like public spaces) do not allow outside bar services or do not permit alcohol on the premises. Please inquire with your event venue or ask us. We have worked nearly everywhere & likely know which places allow outside alcohol or don't. If permitted, we can provide the venue with a copy of our Liquor Liability Insurance & Alcohol Permit.

I'm planning on providing the alcohol at my event. Can I hire your bartenders to serve it?

For liability reasons, our staff can only serve alcohol if our company is providing it. If you are providing the alcohol, you can hire someone to bartend or you can have guests serve themselves.

Do your services include cleaning during & after the event?

Yes. Our staff maintains all food stations throughout the event to ensure cleanliness & will bus tables during the event. Our staff is also responsible for cleaning their prep & kitchen area, removing trash, & breaking down & collecting most items rented through us such as china, chairs, tables, tents, etc.

Is Gourmet To Go Caterers licensed & insured?

Yes, we have all licenses, permits & insurances that are required to prepare & serve food & beverages. We can provide you &/or your event space or company with a copy of these if they are not already on file.

What does your staff wear while working events?

Our servers, bartenders & Maître D’ wear black pants, black, long sleeve, button-down collared shirts, a black tie, black belt & black non-slip shoes. Our Chefs & culinary staff wear white or black Black-embroidered chef jackets. The jackets may be long or short sleeve, depending on whether they are cooking inside or outside & the season.

Do you have vegetarian & vegan menu items?

Yes we do. Your catering sales manager will be able to identify the vegetarian- & vegan-friendly menu items we offer.

Do you charge a cake cutting fee?

No, cake cutting is included in all of our wedding packages & wedding catering quotes.

Corporate Catering Questions

What is included in your corporate catering orders?

Disposable plates, utensils, napkins & disposable tablecloths. Hot items also come with chafers & sterno to keep food hot. Included or added beverages come with disposable cups & beverage napkins (& ice, creamers, sweeteners, as applicable). Our professional staff will deliver & set up your order, as well as return to clean up (unless you prefer drop-off only).

How far in advance do I have to place my corporate catering order?

We require all corporate catering orders be placed a minimum of 24 hours in advance of the requested delivery time.

What days & hours can I order corporate catering?

Our corporate catering menu is available for delivery/setup Mondays - Fridays, 6am to 8pm. Days & times are subject to schedule availability. Online orders for corporate catering can be placed 24/7/365 (as long as the requested delivery time is at least 24 hours away).

How do I cancel or change an order I placed online?

You must call our office at 845–677–5400 to change or cancel you order. Cancellations or changes must be made at least 24 hours prior to your delivery time. We may not be able to accommodate order changes without 24 hours notice, and orders cancelled without 24 hour’s notice are subject to a cancellation fee or may be non-refundable.

What charges/fees are not included in the menu price?

Tax, delivery charges & a 20% gratuity, as applicable, will be added to each order before checkout.

What are your delivery charges?

From our location:

  • 0 - 9 miles = $30
  • 10 - 25 miles = $45
  • 26 - 50 miles = $65
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